RETURN POLICY
At Comfortista.com, we care about your satisfaction. That’s why we offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return, please contact us at comfortista.store@gmail.com. If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
We do not accept returns on certain types of items, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions or concerns about your specific item, feel free to reach out to us.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, you’ll be automatically refunded via your original payment method.
Please remember that it may take some time for your bank or credit card company to process and post the refund to your account.